FAQ

Have a question?

How do I book a class?

Sign in to your account, go to the “schedule” page and click “Sign up” for the class you wish to attend. If you don’t have enough class credits, you’ll be asked to buy the appropriate credit before you can sign up (either a class pass or a drop-in credit).

Where can I buy credits?

You can buy your credits online here, following this procedure, you can pre-book your class online (we advise you to do so, to be sure to have a spot).
You can also buy credits on site. You will need to have your credit card, chèque vacances, chèque or cash with you (and make sure you come a few minutes early).

Is my bank card secure on your website?

All payments and card registrations are hosted by MindBody, which meets the industry’s highest payment card security standards, with Tier 1 PCI compliance. Our company is PCI certified, with level 4 compliance.

The class has been cancelled or changed, why have I not been notified?

When you created your account, if you decided not to receive notifications from us, you won’t receive any emails regarding class changes or cancellations. If you want to change this setting, head over to your account.

What is an account credit? And how to use it?

If you have received a refund from us, it will have been transferred to your online account (and not on your bank account).

To use this refund, go to MindBody Online store and log in with the same information as on our website.
From your account, you will be able to see how much account credit you need to use and be able to purchase services.

When you arrive on the payment page, please choose “account” as your payment option. If you don’t have enough “account credit” to buy your service, you can use another payment method (debit/credit card) to complete the amount. If your purchase is less than your “account credit,” the remaining sum will remain in your account until you have used it.

Another option is to log into your account on our website, sign up for a class on our schedule. If you don’t have enough credits, you’ll be asked to buy them. When you arrive on the payment page, choose “account” as a means of payment.

What is the waiting list?

This is a secondary list set up when the class is complete. If and when someone cancels their reservation, the first person on the waiting list will be automatically added to the class and notified by automatic email (please don’t forget to accept to receive these emails, which allow notifications to be sent – you can change that to your account if necessary).

How do your subscritions work?

For our 3, 6, and 12 month subscriptions your card will automatically pay the amount shown on our website on a monthly basis which depends on the length of your subscription.

You can start your contract at any moment of the month/year.

Our subscriptions do not automatically renew at the end of your contract, this way you have the choice of continuing and renewing yourself, choosing a different subscription, or switch to class packs for a while.

Your 6 and 12 month subscriptions can be frozen for a maximum of one month per year, you just need to email us at contact@thespaceparis.com

If you wish to cancel your subscription, cancellations fees will be applied.

The subscriptions are personal, individual, non-refundable and non-exchangeable. Even if you have unlimited classes, if you cannot attend a class you signed up to, we ask that you please cancel your booking so as not to block the place for another student. If we notice that this isn’t done on a regular basis, we reserve the right to cancel your subscription.

Can I pay by chèques vacances?

Yes! We accept chèques vacances as payment for your individual Yoga classes, your class packs and subscriptions.

To use this payment method, you need to email us before here: contact@thespaceparis.com and arrive early for your class.

We do not give change for chèques vacances.

Have a question? Don't hesitate to contact us